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Returns

We hope that you'll love your purchase from Dogorama.  However we do understand that sometimes things are the right size, colour and you may wish to return them to us.

If you want to return the product to us for any reason we offer a 'No Fuss' returns policy. 

  • Simply return the product to us within 14 days from the date of delivery, unused and in the original packaging, for a refund or exchange.
  • You are responsible for the cost of returning the products back to us, unless they are damaged, faulty or are incorrect.

We have broken down the different types of returns below to provide you with clarity and highlight any associated charges so there are no nasty surprises.

We would ask that before returning any item that you email us at returns@dogorama.co.uk for details on where to send your package and what to include in the return.

  1. Missing Items from My Order
  2. Items Received are Incorrect, Damaged or Faulty
  3. Making an Exchange
  4. Cancelling an Order
  5. Organising a Refund

 

Missing Items from My Order

All orders are carefully checked and packed, however we know that occasionally mistakes can happen.  Where items have been dispatched in separate deliveries or we are having issues with stock problems we will let you know.

If you believe an item has been omitted from your order please let us know within 48 hours of receipt of the delivery.  You can contact us by email info@dogorama.co.uk or by phone on 01525 229474. 

 


Items Received are Incorrect, Damaged or Faulty

If any of your item(s) appears damaged or you have received an item you did not order, please contact us within 48 hours from the date of delivery.  We would ask that you retain all of the packaging from your order in the case of damaged items, in case they are required for a claim.

Before we can replace or refund an item we will ask for the item to be returned back to us using our FREEPOST address. All item(s) must be packed as received to avoid any further possible damage. 

You will not be responsible for the cost of the return of the item or the cost of replacing the goods.

We will be unable to accept the return of any items not damaged or incorrect within the same package.

 

Making an Exchange

We know that its not always easy buying thing online, and there may be times when you'll want to exchange an item.  If you'd like to return an item to us, please contact us within 14 days from the date of the delivery at returns@dogorama.co.uk.   Please contact us before making any return in order that we can provide you with the approrpriate returns address and information required to make the exchange.

You will be responsible for the cost of shipping the item back to us for exchange. 

If there is a difference in price you will be notified for payment, or a refund will be applied to your original payment method if appropriate.  Please also note that our standard shipping charge will also apply to your new item.

 


Cancelling an Order

If you need to cancel your order for any reason you can do so by contacting us by either using the messages option in your account or by sending an email to info@dogorama.co.uk.  If your item has not yet been dispatched to you, we will be able to cancel the order and provide a refund. 

If you have already received your order, or the item has already been dispatched you will need to refer to the information below: Organising a refund.

 


Organising a Refund

As part of our 'no fuss' returns procedures you may return any item(s) for any reason whatsoever.

Please send us an email to returns@dogorama.co.uk before returning items.  We ask that all items are returned to us within 14 days from the date the item is delivered to you.

If upon receiving your order, you are dissatisfied with any item for any reason whatsoever, please return it back to us, it is that simple! We will reimburse you for the value of the item.

You will be responsible for the cost of returning the item.

 

 

Legal Considerations:

You are responsible for the risk of loss or damage when you return goods, so you should ensure you have sufficient postal insurance to cover your item's value when returning them. If you fail to return the goods, Hamish McBeth can arrange for their collection and we will charge you the direct cost of collection.

You must take reasonable care of any goods before they are returned to us.  Failure to do this resulting in damage or deterioration, will involve a charge to you for the reduction in value.

This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.